All online proofreading and copy-editing services on Wordy are done by professional, first-language editors based in the UK, US, and Australia. Each job has its own webpage with a messaging system, so that you can get in touch with your editor – and they with you – at any point in the process. This is great for last-minute changes or when signing off on a job. The messaging page stays open for up to three days after the editor has delivered the job, so if you have any questions – ask them!
Yes, we’re real flesh-and-blood editors
Human intelligence… still unbeatable
Especially online proofreading and copy-editing services are all about understanding the context and concept of your text, and adhering to the tone of voice and rules you’ve already laid down when you send through your document. In our humble opinion, it really takes a skilled, intelligent editor to make the best of your text and ready it for publication. We do rely heavily on technology to make job processing and assigning on Wordy as straightforward as possible, but when it comes to online proofreading, it’s all about good old elbow grease. There aren’t any secrets to it; just the accumulated editing experience of more than 2,000 years. Wordy adheres to the professional and ethical standards laid out by the Chartered Institute of Editing and Proofreading in the UK and The American Copy Editors Society in the US.
Not everyone can pay cash-on-delivery
If you’re representing a company or an educational institution, the chances are that you’re not used to paying per delivery for your proofreading services, but instead receive an invoice once a month for the jobs you’ve actually processed. We can set up an open credit account for you, which will invoice individual users of the account or an account owner. We’re also here to step in as account managers, if you want to set up a copy-editor team to handle all your jobs or upload a house style you’d like us to follow. Do get in touch if you want to know more about our credit accounts for companies and educational institutions.
Even headquarters have to sleep sometimes
We provide online proofreading and copy-editing services to clients from all over the world, but as a company we are located in London. That means that tech support and client support are there for you during UK business hours, from 9 a.m. to 5 p.m. GMT – and as quickly as possible the following business day. In short, we’ll reply to your questions or comments as fast as we can, but do note that headquarters staff need our beauty sleep, too. Proofreaders are, of course, available 24/7.
How is the final price for a job calculated and how long will it take to get my work back?
Several things are taken into account. First, how many words does the document contain? Second, are you requesting just proofreading and editing or additional services, such as rewriting or an express delivery? The cost also increases if you have a house style guide that you want editors to refer to, or if you restrict the availability of your job to a team of editors that you have selected. The best way to get an estimated turnaround time for your document is to upload it for an instant price quote and approximate delivery time. If the turnaround time and quote are acceptable, you can continue with the purchase and place the order. If not, no further commitment is required.
How do we create an enterprise account with monthly invoicing?
How does your money back guarantee work?
First, we check with you exactly what the problem is. If you have an issue with the quality of the proofreading, editing or rewriting – if you found a number of mistakes, for example – we will remove the editor from the job and forward the text to one of our head editors for a review. If we agree that the text does contain errors, we will ask you if you want a new editor to go through the text again in response to your feedback. We may offer you a full or partial refund based on the number of errors and inconsistencies we find in the edit. Please note that we don’t consider deliveries made later than the approximate delivery time as grounds for a refund. The actual delivery time will depend on the quality of the original text and the file format. To check on progress, you can, of course, always get in touch with your editor via a message on the job page and ask them to let you know when you can expect the job to be completed.